XN
Xoli N

1 reviews | Active since May 2018

10 Nov 2023, 11:58

HORRIBLE

Pathetic service. I'm listed as a consumer whose account is in arrears. This will obviously have a negative impact on my profile. I've called serval times and emailed but to date, nothing has been done. Being given different information by agents working for the same company is ridiculous. It's ********** to think that @Finchoice thinks we are not aware of our rights as consumers. @Finchoice I hope you are fully aware that this is in breach of the agreement entered between me and @Finchoice according to the National Credit Act???? I am happy to contact the National Credit ombudsman and make an official complaint against you. Note that you have a corresponding duty and obligation to this matter.

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Replies (3)
Finchoice
Finchoice's reply10 Nov 2023, 13:25
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
XN
Xoli N's update10 Nov 2023, 17:09
Reviewer Update
When should I expect a remedy on this matter?
Finchoice
Finchoice's reply11 Nov 2023, 10:22
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team