MG
Masana G
1 reviews | Active since Mar 2021
23 Mar 2021, 18:19
High late payment charges
So disappointed. I made a payment on Sunday the 21st based on the amount I was given by the consultant since my account was in arrears. On Monday, the 22nd, the account was updated. However, today (23 Tuesday), my account is still in arrears because they "miraculously" added an extra R250 plus R35 VAT as a late payment fee which the consultant did not mention! My account was only overdue by one month
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Replies (2)
Finchoice's replyOfficial
23 Mar 2021, 18:59 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply23 Mar 2021, 18:59
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's replyOfficial
24 Mar 2021, 12:56Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply24 Mar 2021, 12:56
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,