HELD HOSTAGE BY FINCHOICE

I have settled my 12 months loan with finchoice,and they have sent Me a settlement letter which also stated that my account is closed,which is not the case.What I have been asking for, is for my account to be closed and my finchoice.mobi app to be Deactivated. It seems like after making a full payment they have no intentions of letting their customers go,they will literally hold you hostage. This loan keep reflecting on my credit record as an active account and is negatively affecting my plans. All I want is this account to be closed,finchoice to free me as I have settled my debt.I really trusted them to be effective in making sure things move slowly..But then what did I expect....they are homechoice after all.Bad service runs in their blood.