PZ
Pieter Z

1 reviews | Active since Oct 2020

19 Jul 2024, 14:42

Got approved, gave Finchoice personal information I should have had the funds now but nothing

I don't know what is going on, I app**** for a Finchoice loan and was approved for R4,500.00, I have accepted 3 x Debicheck's the first one was for R119.40, the 2nd R149.00 and the 3rd for R1,077.89, I know the R149.00 is for insurance but I am not sure what the R119.40 is and the I presume my R1,077.89 is part of the 6 months installment, with all approved I didn't receive a payout but the Debichecks are on my App; action as approved. I am scared I gave all these personal details to them and I will never see the funds, can Finchoice please let me know? I also logged into my customer portal and it seems nothing is processed as I don't even have a reference number but as mentioned the Debichecks were approved. Their call centre is not even worth calling.

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Replies (2)
Finchoice
Finchoice's reply19 Jul 2024, 14:57
Official
Good day Pieter,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply24 Jul 2024, 10:43
Official
Good day Pieter,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team