SD
Stephanie D
1 reviews | Active since Jun 2020
14 Oct 2020, 11:14
Good day,
Good day,
I just think this is pathetic that a customer settles her account and needs to wait 1 month for an ITC update which is not done yet.
I was willing to settle out of my own and has been a faithful customer and now I need to struggle to get my bureau report updated.
I've called in several times and the agents says it will be done but nothing as yet...
Please note I want this done urgently ad this is affecting my credit report or ill take matters further.
Regards,
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
14 Oct 2020, 15:37Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply14 Oct 2020, 15:37
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
15 Oct 2020, 09:20Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply15 Oct 2020, 09:20
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
SD
Stephanie D's updateReviewer Update
16 Oct 2020, 16:13This is really pathetic...wow.... you agents phone me and advise that this will be attended too and will be done by Friday... Im showing in arrears for an account was paid up a month ago... Really now... Please ensure that you update my profile urgently.. Finchioce is the worst company ever that I dealt with.. poor services
SD
Stephanie D's update16 Oct 2020, 16:13
Reviewer Update
This is really pathetic...wow.... you agents phone me and advise that this will be attended too and will be done by Friday... Im showing in arrears for an account was paid up a month ago... Really now... Please ensure that you update my profile urgently.. Finchioce is the worst company ever that I dealt with.. poor services