GOLD CARD

I am a customer of Homechioce and Finchoice, a consultant told me at Finchoice that they activated a gold card for me, and that I will receive it in the post this is now 3 months ago I have received nothing. I don't even know what the card is really used for. And I don't ever have funds available to use on the mobi side even if I did have a loan before and paid it in full with no problem and I pay my homechoice on time always, I would thing that would mean something. but to put the cherry on the cake every time I dial *130*1048# it say that my final debit order is in process really come on. I have borrowed and paid all in January 2016 why is this not updated on the mobi service but anyway thanks nice doing business I am done after I have paid up homechoice I am done and wont return to no service again from any of them.