MP
Modisakeng P

1 reviews | Active since May 2022

06 May 2022, 09:51

Given the run around

I am having the worse time with this company spoke to two consultants who gave me false email address 03/05, I have been trying to claim for a funeral cover that I took up with them since Wednesday 04/05, I got the correct email address on Thursday 05/05 got response that the have received my documents ref840826 called again this morning 06/05 to check how far the claim is I was told they could not see the documents or email have to resent again I am grieving I don't have time to be calling every single day to ask the same question.

0
Replies (3)
Finchoice
Finchoice's reply06 May 2022, 12:21
Official
Good day,   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
    
The finchoice team 
MP
Modisakeng P's update06 May 2022, 13:28
Reviewer Update
How long will this take when can I expect a call from you
Finchoice
Finchoice's reply06 Jun 2022, 22:09
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team