Furious client who ill be pursuing legal action if no immediate resolution is actioned

Good evening

I am attempting a different method reaching out to Finchoice - my account is incorrectly stated as in arrears - which is not the case. I have been communicating this for the last 2 weeks to no success and I have now officially run out of patience.

Failure to correct this immediately, refund any payments over debited and release of funds in my MobiMoney Wallet - will result in the pursuit of subsequent Legal proceedings.

I have emailed a full breakdown of all transactions as well as statements to *** as well as ***

I have paid back a total of R12326,39 for funds received that total R9635...how is this normal, and how dare you accuse me of being in arrears?

This has gone on long enough and I a beyond patience in this regard...I'm tired of continuously hearing that your system 'states that I'm in arrears'' - as the fact of the matter is that it is absolutely not the case. I will not accept anything less than resolution and apology...I will not accept being told the its 'escalated to back office' anymore

Failure to acknowledge your wrong-doing in this regard will result in legal proceedings to follow - starting with a case logged with CREDIT OMBUD...as I have already been advised by my attorney to register through the below site:

https://www.creditombud.org.za/complaints-procedure/

Please rectify immediately!

Regards, Shaun