SM
S'nakhokonke Madlala

1 reviews | Active since Oct 2020

23 Nov 2021, 18:11

Furious client

I settled my account last week, you guys acknowledged the payment. Today you debited money from my account. I called your line, spoke to Wendy who told me she can't see anything from her end. Which is very *********** on your end!! Which gives me alot of questions about your organization. This means our money is not safe because you guys are not helping me right now.

Firstly its not the 25th yet! Even if i hadn't settled my account we were never on agreement that you would debit any day besides the 25th! Secondly, the refund you're telling me about won't cover my charges. 😡😡😡

Finchoice is very ***********!! This is happening to me for the 3rd time with your organisation. Its clear that there's no point in settling an account with your organization.

Kindly remove my account from debit orders!!!

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Replies (1)
Finchoice
Finchoice's reply24 Nov 2021, 20:13
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.

The finchoice team