Funeral polict terms and conditions

Good Day

I'm still waiting for my response for the query I have for my policy, on the 25th you'll be raising a debit order on my account without resolving this query, since the 17th Wendy from retentions escalated the matter for refund she never got back to me till today ,ven if this was to retain me as a client of the funeral policy I wont after the terrible service I received ,and I'm the one calling everyday for follows ups ,the time, money for airtime I spent and still not happy ,,,hope no one is raising another debit order on my account for the 25th as my query is not resolved

I did advise Wendy that I want my refund from 2018 after my policy was not paid (unpaid debits )trust has been broken, I even took another policy already as no one was responding to me,

I have received the policy terms and condition after 2 weeks I've read them and they do state section 9.1 about the 30 days grace period after premiums not received ..so please can I have my money back all my premiums from that time