SD
Sthembile D

1 reviews | Active since Oct 2017

22 Jan 2021, 13:00

Funeral Cover that I did not sign up for.

I took a loan with Finchoice which I have paid up but I noticed that there is an extra R109. 00 going off as a debit order. I queried this with them last year June and I was told it is for a funeral cover of R50 000. I told the lady that I did not take out any funeral cover with them, I want it cancelled and my money refunded to me. She told me that someone from their retentions department woild call ne to cancell. Till today no one has called me and they are still debiting my account, the debit amount is now R129.00. I tried stopping the paymentat the bank but got no luck.

I asked the lady at their customer service call centre who is covered on the policy, she advised that only myself is covered and there is no beneficiary nominated, now how is it possible that I would take out a policy, leave my whole family out and not nominate a beneficiary?

I want this policy cancelled and I want my premiums with interest. I never signed for any funeral policy with Finchoice, ever!

0
Replies (3)
Finchoice
Finchoice's reply22 Jan 2021, 19:33
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
   
 The finchoice team 
SD
Sthembile D's update04 Feb 2021, 23:04
Reviewer Update
Hi

After your investigations you decided to send me a refund of R654. 00, could you send me a breakdown of how you arrived at this amount?

You started debiting my account from December 2019, my refund should be for 13 months (Dec 2019 - Dec 2021). That is R1547 (R119 *13), the refund sent to me is not even half of what you have taken from me.
Finchoice
Finchoice's reply05 Feb 2021, 11:24
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team