bN
buyiswa N
1 reviews | Active since Aug 2018
04 Aug 2020, 13:00
FUNERAL COVER QUERY
Im not happy with the experience i received form finchoice regarding my policy ,as Im only being notified by my policy premiums that were not received since form 2018, my question is why did the policy not lapse,and if something has happened like a death event what was going to happen with my cover Im not happy trust has been broken and they are not taking this serious i sent the email in the morning and i haven't received RESPONSE AS YET I FEEL LIKE THEY ARE NOT TAKING ME SERIOUS. AND THIS IS A SERIOUS MATTER
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Finchoice's replyOfficial
04 Aug 2020, 16:18Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply04 Aug 2020, 16:18
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,