Funeral claim process a painful experience

This is one funeral policy I will advise not to take, 3 weeks later and still no sign that this claim is going to be paid anytime soon. customer consultant keep on referring to the claim awaiting back office approval Funeral claim process is very painful. My domestic worker has suffered immeasurable poor service from this company while trying to process a funeral claim for her late husband. The claim fax number and email address to send documents found on their website is not working. when you go to a homechoice office to get assistance with processing the claim, the staff are clueless on what is required to process the claim. Its been 3 weeks now since she has been waiting for her claim to be process where she is being sent back and forth