Frustrating

I have been using Finchoice since early 2023 after my sister recommended it to me. Their service has deteriorated and become quite tacky. It's been a month waiting on a loan, going back and forth- partially a fault of my own while I waited on a bank document specified for self-employed people, but even If I delayed, I was still able to submit this document in time before the loan expiry time. But this was not in time for FinChoices ' turnaround time. I then reapp**** for the same loan, both calling in and submitting the application online, but every time I logged back in after it said 'application complete' I would see the same process of applying for the loan. Mind you, this is after submitting bank statements and the whole shabang, and receiving messages for access to my bank. They have also confused the loan application between my business account and my current account, and I have had to tell about three different agents to process the loan on the business account. This nonsensical admin is driving me up the wall, had I known it would have been such a headache I would have just asked for a loan from Wonga before allowing Finchoice to send an inquiry on my credit record. Now I have to play this back and forth mad hatter game until the loan is approved or not.