FRUSTRATED.

I have a loan account with Finchoice. I got retrenched last year in November and I forwarded them my retrenchment letter on the 07/11/2019 , on the 09/11/2019 they sent me an email confirming that my enquiry ticket was closed, which according to my understanding meant that the insurance which comes with the loan, which I have been paying will automatically start paying for the remaining instalments as per the contract agreement. To my surprise on the 20/11/2019, which was the day that they were supposed to debit my account if I was still employed, they debited my account. I called them and enquired why they debited, unfortunately when I called I didn't have enough airtime so the phone cut off but with an understanding that they heard my point. To this day these people still make attempts to debit my account, sometimes they debited the last cent I have, being given to by my Mother or siblings. I have been reversing these monies when they debit them. Last month I got shortlisted for a job interview since I am job hunting, unfortunately when it came down to the crunch I couldn't make the cut because I was listed on credit beaurea because of this company. I am writing this review because I don't understand why these people, if they have my retrenchment letter and they feel I still have outstanding documents to submit, why they do not make contact with me for due diligence. Only today when I called them because I'm frustrated they make me aware that I have outstanding documents, yet I have a million emails from them advertising their products .