DA
Danver A

1 reviews | Active since Sept 2016

15 Jan 2021, 08:24

Fruadulent loan applications (Finchoice Financial Systems been breach)

********** transactions has been noted whereby someone (Finchoice staff or External parties) are applying for loans on behalf of clients. The scheme are to change your personal cell phone number on their system which I assume getting access to the system to secure the loan **********ly on your behalf. The monies will be however deposited to your bank account. On the same day you will receive an e-mail (from g-mail account) and a letter via What's App from a person claiming to be a Finchoice staff member requesting you to do the reversal of the claimed incorrect allocation back to an African Bank account. All the paperwork if you look closely will be ********** with minor errors or logo's or spelling errors. I've contacted Finchoice to investigate to protect clients but until today nobody of the ***** unit or Operations Manager's has contacted me. Please be alert if you get an SMS from Finchoice informing you that you requested for your cell phone number to be changed. This is a **** and ********** are try to apply for a loan on your behalf. My complaint are currently laying in the Finchoice inbox for more than a week now. Not sure what Finchoice are trying to keep the ***** or the breach of their security system under the sheets. Let see. My details should be on their list of clients who was roped this year so they should be able to contact me.

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Replies (2)
Finchoice
Finchoice's reply15 Jan 2021, 08:51
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
   
 The finchoice team 
Finchoice
Finchoice's reply17 Jan 2021, 17:42
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team