TM
Tshepo M
1 reviews | Active since Sept 2022
25 Jan 2023, 16:10
********** loan
A ********** loan was done in my name at Finchoice , I reported this as soon as I found out (October /November 2022) and they sent me an email for non liability for the loan , however when I asked for the loan to be removed from my credit record I was told it has been reported to the credit bureau and will be cleared between 7-14 days, I followed up after 15 days but was told again it’s been escalated and should be cleared in 7-14 days but still the loan is showing on my credit report.
I have always had to follow up regarding progress. It’s now 2023 and nothing has changed. I am not happy regarding the service I got and I’d be very happy if this matter is escalated and sorted out ASAP!
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
26 Jan 2023, 17:05Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply26 Jan 2023, 17:05
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
TM
Tshepo M's updateReviewer Update
01 Feb 2023, 09:56Please advise how when this will be sorted, I would appreciate a time frame and a proper response that is not automated. I have waited too long for this to be sorted
TM
Tshepo M's update01 Feb 2023, 09:56
Reviewer Update
Please advise how when this will be sorted, I would appreciate a time frame and a proper response that is not automated. I have waited too long for this to be sorted
Finchoice's replyOfficial
03 Feb 2023, 15:11Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply03 Feb 2023, 15:11
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team