SM
Sbongile M

1 reviews | Active since Jun 2012

05 Jul 2021, 10:01

********** debits, refusal to cancel a funeral policy, non compliance with law and fais regulations

Finchoice refuses to cancel funeral policy and refund me after numerous requests-

I have asked for written confirmation that this funeral policy is cancelled and that my money is refunded - NOTHING. I asked for the recordings between myself and finchoice - NOTHING.

This company is running a ***** operation They refuse to cancel a policy even after refunding me and debiting again- they refuse to cancel debi-check.

The debits are under r100 so the bank doesn't notify of the debit, lucky I saw.

Don't be conned by this company.

I have reached out to long-term ombudsman to report the malpractice and ********** activities of this company and I'm open to joining with anyone who wants to report them. I am also going to prepare a folder where I record the phonecards myself and if I'm debited one more time I'm ready to take legal action against Finchoice, I actually can't wait for them to mess up again.

I'm waiting for my second refund and the written confirmation that the policy is cancelled.

0
Replies (2)
Finchoice
Finchoice's reply05 Jul 2021, 15:57
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team 
Finchoice
Finchoice's reply06 Jul 2021, 15:29
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team