***** loan in my account

I do not have a Loan with Finchoice but i have a debit into my account with incorrect last name andbi have never received any money from this Finchoice and yet they in my account without my knowledge nor consent. I have called this Finchoice and i was on hole for 15 minutes and the option for call back only allowed me to press 1 but did not give menthe promised options of living my contact details. Ow i think that is best because they would have my number because their notification did not even have my number i only saw it when i was going through my debit orders in my Banking App.

This is ***** and i am reporting it to the Police as in now, i am so broke for this ****.