1 reviews | Active since Sept 2020
***** AND IDENTITY THEFT
On 21 July 2 amounts were paid into our account reflecting "Finchoice" as *** and R6500, totalling R9000.
We were selling a bike and were asked for our banking particulars and ID to effect payment, only to have the "purchaser" cancelling the sale due to his "son being sick" and needing the money for medical bills...
A clear case of Identity Theft (which was subsequently reported to the SAPS).
NOW, FINCHOICE KEEPS DEBITING OUR ACCOUNT, DESPITE BEING REIMBURSED WITH THE FULL R9000 the day after the receipt. So far, +/-R2900 debited from us!!! This, despite knowing about this ***** and being fully refunded immediately!!!
When we phoned them this morning, the operator merely slammed the phone down in our ear...
We are of the opinion that FINCHOICE are As Guilty of this *****, for not doing the due diligence, when issuing loans and for debiting consumers accounts, despite them not being out of pocket...
It will not surprise us, if they eventually report this as. "Bad Debt" to Credit Bureaus....
Disgusting!!! Disappointing!!! But not shocked anymore...
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The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team