LM
Lehlogonolo M

1 reviews | Active since Jun 2022

19 Oct 2022, 17:46

*****

I got an SMS from FinChoice saying my number was updated to a different number which the number or person who had changed my number intended on taking a loan with them under the false pretense to me. I made an immediate call to alert of the ********** activity and was told the matter was reported to the ***** department. When I asked for a reference number for the ***** case, I was told they don't issue reference numbers. I requested for proof that I made the call to alert them of this, I was told that was not possible. I asked they treat the matter with a sense of urgency but the consultant was not even bothered.

0
Replies (2)
Finchoice
Finchoice's reply20 Oct 2022, 17:15
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
 
Finchoice
Finchoice's reply20 Oct 2022, 17:26
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team