Four months after the debts has been paid up but Credit Profile still not updated

I had an account that is fully paid up with Finchoice and my experience with them has been very poor or non-existence. The account was paid in full four months ago and they are failing to update my profile with the relevant credit bureau. I have called Finchoice legal department and requested for my profile to be updated and all I keep getting is promises that never happen.

It has been a month trying to get this sorted out but to no avail Sometimes we get into these situations because we need help only to be exploited by these so called financial services providers.