Formal Complaint Regarding FinChoice Services and Operations

To Whom It May Concern,

I am writing to express my profound dissatisfaction with the level of service, operational procedures, and overall professionalism demonstrated by FinChoice. Both your staff and systems have proven to be exceptionally deficient, leading to significant financial burden and undue stress.

This month, I incurred approximately R1,000 in bank charges, directly resulting from a missed payment for the previous month. This is despite a payment arrangement having been formally agreed upon on June 27, 2025. This failure to honor a pre-arranged agreement is unacceptable and reflects poorly on FinChoice's commitment to customer service and financial integrity.

Furthermore, on July 22, 2025, two unauthorized debit orders of R150 each were processed from my account. No arrangement was made for a debit on this date, and I expect immediate clarification and resolution regarding these charges, including reimbur*****t.

It has become evident that FinChoice's operational practices, including what appears to be an unauthorized arrangement with ABSA for processing debits without explicit account holder notification, are causing considerable distress and financial detriment to customers. Such practices undermine customer trust and violate fundamental consumer rights.

I demand a public response from FinChoice on this platform to address these serious concerns and provide full transparency regarding your business practices. It is imperative that your company be held accountable for its actions and that all customers are made aware of FinChoice's operational standards.

Sincerely,