Forced to take funeral cover on a loan only to get gaslite when I inquire on why my account hasn't been debited

This has been the worst customer service experience I've had. If I could give them 0 stars I would. Today is 2 October 2024. I've been on the phone trying to find out why the debit order hasn't gone off since 30 September. Same shenanigans happened with the August debit order. They don't debit my account than add interest saying I'm in arrears They're telling me that they're waiting for the bank to give confirmation that there is funds in the account, than m account is in tracking. The bank is telling me that I should request a debit check mandatum from them. Customer service gaslighting me when I call. Not providing any solutions for the problem only to turn around and add interest on my account for late payment. On top of this madness I was forced to take funeral cover. If they're giving me the run around like this I don't want to know what shenanigans they're going to pull when my family tries to claim when something happens to me.

I regret taking out this loan or ever doing business with these people. A lot of shady business practices.