ZM
Zoleka M
1 reviews | Active since Mar 2017
19 Mar 2026, 06:50
FOR PEACE OF MIND - NEVER USE FINCHOICE FUNERALL POLICY
I would like to share my very disappointing experience with FinChoice Funeral Policy. I submitted a funeral claim on the 12th of March. The claim was only approved on the 16th of March, and as of today, the 19th of March, I have still not received any payment. The funeral is scheduled for the 21st of March, and I have not been able to pay the undertakers or make the necessary arrangements. This has caused immense stress during an already painful and difficult time. No one deserves to go through this kind of uncer*****y when they are grieving and trying to prepare for a loved one’s funeral. Based on my experience, I strongly urge others to reconsider using FinChoice for funeral cover.
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Replies (4)
Finchoice's replyOfficial
19 Mar 2026, 07:01Hi Zoleka Mapela,
Thank you for sharing your feedback. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply19 Mar 2026, 07:01
Official
Hi Zoleka Mapela,
Thank you for sharing your feedback. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
ZM
Zoleka M's updateReviewer Update
19 Mar 2026, 07:55Finchoice Team
I hope your prompt will still be this morning; I have to pay for the funeral parlor.
When we take these policies, we take them so that we do not have to stress about days like this. Finchoice promises 48-hour payment yet from 12th till today, the 19th March, the claim process has taken 5 days, which makes it difficult to plan a funeral on time. My claim is approved, yet still not paid. I need the payout ASAP. Your prompt should be to me now by 09:00 am. I need the money in my bank
I hope your prompt will still be this morning; I have to pay for the funeral parlor.
When we take these policies, we take them so that we do not have to stress about days like this. Finchoice promises 48-hour payment yet from 12th till today, the 19th March, the claim process has taken 5 days, which makes it difficult to plan a funeral on time. My claim is approved, yet still not paid. I need the payout ASAP. Your prompt should be to me now by 09:00 am. I need the money in my bank
ZM
Zoleka M's update19 Mar 2026, 07:55
Reviewer Update
Finchoice Team
I hope your prompt will still be this morning; I have to pay for the funeral parlor.
When we take these policies, we take them so that we do not have to stress about days like this. Finchoice promises 48-hour payment yet from 12th till today, the 19th March, the claim process has taken 5 days, which makes it difficult to plan a funeral on time. My claim is approved, yet still not paid. I need the payout ASAP. Your prompt should be to me now by 09:00 am. I need the money in my bank
I hope your prompt will still be this morning; I have to pay for the funeral parlor.
When we take these policies, we take them so that we do not have to stress about days like this. Finchoice promises 48-hour payment yet from 12th till today, the 19th March, the claim process has taken 5 days, which makes it difficult to plan a funeral on time. My claim is approved, yet still not paid. I need the payout ASAP. Your prompt should be to me now by 09:00 am. I need the money in my bank
ZM
Zoleka M's updateReviewer Update
19 Mar 2026, 09:35When I call the call center, I get We will try. What is there to try when I have been paying my insurance premiums every month, now payout time is one waits 5 days.
ZM
Zoleka M's update19 Mar 2026, 09:35
Reviewer Update
When I call the call center, I get We will try. What is there to try when I have been paying my insurance premiums every month, now payout time is one waits 5 days.
Finchoice's replyOfficial
21 Mar 2026, 10:40Good day Zoleka,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply21 Mar 2026, 10:40
Official
Good day Zoleka,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team