TM
Tiny M

1 reviews | Active since Jun 2024

15 Mar 2026, 08:28

Flabbergasted 😡😡😡

I bought a lounge suite using paystrech . But had problems with it and sent it back. I asked for a reversal and refund of credit. Finchoice refund deducted the credit but not fully. The lounge suite had cost R10 000. I now have a balance owing of R4 117. I didnt end up buying the couches, I now dont have enough credit to buy again, yet fir next year I am going to be paying off a R4000 BALANCE. WHAT THE HELL IS THAT? So if you use paystrech you cant take back the products even if there's an issue ? Because they will make you pay anyway? They should put that IN BIG WRITING IN THE CONTRACT. I am so flabbergasted by this. It's so unjust. What exactly am I paying for here. I understand being charged a cancelation fee. But R4000?? That s ridiculous.

0
Replies (3)
Finchoice
Finchoice's reply16 Mar 2026, 08:23
Official
Hi Tiny Majola,

Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
TM
Tiny M's update27 Mar 2026, 14:05
Reviewer Update
Thank you FinChoice Team for responding swiftly to this complaint and getting it sorted.
The refund has been paid back in full.
Finchoice
Finchoice's reply27 Mar 2026, 14:12
Official
Good day Tiny,
We appreciate your feedback and strive to ensure every customer is satisfied with our service. Please feel free to contact us if you require any further assistance.
The FinChoice Team