TJ
Theresa J
1 reviews | Active since Dec 2021
15 Jan 2026, 11:02
Finchoice - Worst I've ever dealt with
Worst experience applying for a personal loan ever is finchoice. I app**** for a loan on the 9th January 2026 which was provisionally approved. I completed all the steps, submitted all requested documents, it is now the 15th January and I still have not received feedback from them. I have contacted the call centre on a daily basis, 1 and only one of these calls was handled professionally. The last call I held on for 10 minutes while listening to the ladies in the backround warming food in the microwave and stirring coffee. I have never in my life received such unproffesional service. Mind you STILL waiting for feedback as well. The contact us email service also has not rep**** to any of my queries. Silence
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
15 Jan 2026, 11:17
Hi Theresa J,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's reply15 Jan 2026, 11:17
Official
Hi Theresa J,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
TJ
Theresa J's updateReviewer Update
16 Jan 2026, 10:45It has now been a week since applying, none of my email follow ups have been attended to, no one has contacted me from FC and I am still holding on for Customer Service to follow up yet again, and I still have not received a follow up call since the reply here above
TJ
Theresa J's update16 Jan 2026, 10:45
Reviewer Update
It has now been a week since applying, none of my email follow ups have been attended to, no one has contacted me from FC and I am still holding on for Customer Service to follow up yet again, and I still have not received a follow up call since the reply here above
Finchoice's replyOfficial
16 Jan 2026, 18:08
Good day Theresa,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply16 Jan 2026, 18:08
Official
Good day Theresa,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's replyOfficial
22 Jan 2026, 10:21
Good day Theresa,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Finchoice's reply22 Jan 2026, 10:21
Official
Good day Theresa,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team