FINCHOICE WORST CUSTOMER SERVICE EVER!!!

Worst Customer service ever!!!

I am extremely disappointed with the service I received from Finchoice.

On August 21, 2025, I contacted Finchoice to address an issue regarding incorrect debit dates. For the second time, my premium was debited on the wrong date, which, due to your tracking system's failure, resulted in my bank charging me fees. Despite having made prior arrangements on August 21 to have my account debited on the last day of the month, but their system still attempted to process the debit on the incorrect date.

During my call, I spoke with an agent named Liyema. Unfortunately, her customer service skills were severely lacking. She was impatient and unprofessional, refusing to provide her surname, claiming it was due to the POPI Act. As an existing client, I believe I have the right to request her surname, especially since my details were also on the call.

This was not the first time I encountered issues with Finchoice; during a previous call, the agent I spoke to abruptly hung up, which I had tolerated at the time. However, the repeated mistakes and the poor attitude of their staff reflect poorly on Finchoice’s commitment to customer service and staff training.

I am deeply dissatisfied with how my concerns were handled and with the overall conduct of your representatives. This experience has significantly impacted my perception of Finchoice, and I don't think I may recommend it to anyone!!!