Finchoice won't close my account

<p>I recently paid off my 24month loan with finchoice and requested a closure letter. Finchoice kept sending me a paid up letter not a closure letter saying they don't have such a document, this means that my account remains active with a positive balance and they don't lose me as a client. This has put me in such an inconvenience because I'm in the process of buying a car and my bank won't approve the deal unless this account is closed.</p>