Finchoice - who's accountable here?

I've had my account paid for jus over 3 months through te Attorneys that were tasked with my debt recovery. Now I'm having problems with Finchoice not updating my account as closed and paid up, issuing me with a paid up letter. Yet all they do is refer me back to the Attorneys who were able to issue me with settlement letter and their own paid up letter. But I was not listed by the Attorneys at credit bureau and Finchoice has no interest in updating my record which they diligently updated as soon as I struggled to repay my debt. Now that it's closed, no one wants to be accountable