GD
Greg D
1 reviews | Active since Aug 2010
22 Mar 2023, 09:31
FinChoice verbally harassing non-customers.
My wife continues to receive phone calls from FinChoice looking for Voyoiso Khosana. The person in question has forwarded all calls from her number to my wife's. WE ARE NOT FIN CHOICE CUSTOMERS! Please understand how frustrating this is, especially when we are receiving about 4-5 calls from FinChoice daily!!! And every time we tell the same story and note that this is the wrong number. Your service agents also start fighting with us and hang up on us. This has turned into harassment and if it doesn't stop within the next 48 hours we're taking matters further. Update your system, and remove this useless number *** that keeps forwarding to my wife. Find another number or way of contacting this painful person.
Helpful (0)
Replies (9)0
Replies (9)
Finchoice's replyOfficial
22 Mar 2023, 16:50Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Mar 2023, 16:50
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
GD
Greg D's updateReviewer Update
23 Mar 2023, 16:35Apart from the robotic response above, firstly I'm not a customer and never will be. Secondly, please confirm if this has been rectified. It needs to please be sorted by 09:30 tomorrow morning, 24 March 2023.
GD
Greg D's update23 Mar 2023, 16:35
Reviewer Update
Apart from the robotic response above, firstly I'm not a customer and never will be. Secondly, please confirm if this has been rectified. It needs to please be sorted by 09:30 tomorrow morning, 24 March 2023.
Finchoice's replyOfficial
23 Mar 2023, 19:14Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply23 Mar 2023, 19:14
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
GD
Greg D's updateReviewer Update
28 Mar 2023, 10:36Hello, please can i get an update on the situation?
GD
Greg D's update28 Mar 2023, 10:36
Reviewer Update
Hello, please can i get an update on the situation?
Finchoice's replyOfficial
30 Mar 2023, 08:53Good day,
Please be advised that this has been escalated to the relevant department., we apologise for any way in which we may have inconvenienced you
The finchoice team
Please be advised that this has been escalated to the relevant department., we apologise for any way in which we may have inconvenienced you
The finchoice team
Finchoice's reply30 Mar 2023, 08:53
Official
Good day,
Please be advised that this has been escalated to the relevant department., we apologise for any way in which we may have inconvenienced you
The finchoice team
Please be advised that this has been escalated to the relevant department., we apologise for any way in which we may have inconvenienced you
The finchoice team
GD
Greg D's updateReviewer Update
30 Mar 2023, 09:14You said it was escalated a week ago... Nothing has happened since then? We need this solved now.
GD
Greg D's update30 Mar 2023, 09:14
Reviewer Update
You said it was escalated a week ago... Nothing has happened since then? We need this solved now.
Finchoice's replyOfficial
31 Mar 2023, 08:14Good day,
Please be advised that we awaiting feedback.
The finchoice team
Please be advised that we awaiting feedback.
The finchoice team
Finchoice's reply31 Mar 2023, 08:14
Official
Good day,
Please be advised that we awaiting feedback.
The finchoice team
Please be advised that we awaiting feedback.
The finchoice team
Finchoice's replyOfficial
31 Mar 2023, 12:49Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply31 Mar 2023, 12:49
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
GD
Greg D's updateReviewer Update
01 Apr 2023, 09:56Thanks for the response, however, the issue wasn't that you were calling my wife on her number, but you were calling your client's number that was diverting to my wife's phone. So we just needed you to please remove that clients number and find another way of contacting them because phoning them results in it coming through to my wife. thanks.
GD
Greg D's update01 Apr 2023, 09:56
Reviewer Update
Thanks for the response, however, the issue wasn't that you were calling my wife on her number, but you were calling your client's number that was diverting to my wife's phone. So we just needed you to please remove that clients number and find another way of contacting them because phoning them results in it coming through to my wife. thanks.