TM
Tshepiso M

1 reviews | Active since Jul 2021

20 Oct 2022, 16:40

FINCHOICE Updating False information on Credit my Credit Profile with the Credit bureau

I had an account with Finchoice that was sold to the Attorneys. I paid the attorneys, received a paid up letter but to my surprise when I checked my profile on a credit bureau and I find that the account reflects that I still owe and have 30 days missed payment. I call the contact center to ask them why is this the case, the consultant there tells me that they have not received the update from the Attorneys even though the account had been paid in full and a paid up letter issued 2 months ago. She furthermore tells me it's not the Finchoice's Job to collect the updated account information from the Attorneys, my question to her is, No.1 Why is Finchoice still updating the account on the credit bureau whilst they have sold the account, why is the Attorneys whom the account is sold to not Updating the account. Her answer, "we are just doing them a favor, it's not our job" my next question is then if you are just doing them a favor then why don't you make sure you have the correct account details before you update the Credit bureau. If you can go to the Credit bureau then you can just as easily go back to the Attorneys to get the updated account status before you just publish un-confirmed account status but most Importantly why don't you just let the company that you sold the account to update the credit bureau if your company does not want to be bothered with collecting the correct account status from the Attorneys ... THIS ACCOUNT WAS CLOSED 2 MONTHS AGO !!!!!!!! This is just nonsense from FINCHOICE ! Now they tell me I must no send the paid up letters and clearance letters for them to update the CORRECT INFORMATION on the credit bureau which will take up to 21 working days Even worse how did they come to calculate that I owed them R98 when the initial debt was Over R2000 and was paid in full to the Attorneys. Where does this figure come from ?

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Replies (4)
Finchoice
Finchoice's reply20 Oct 2022, 17:38
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
TM
Tshepiso M's update25 Oct 2022, 10:45
Reviewer Update
I have noted on most of the reviews here are about Finchoice updating incorrect information on the Credit Bureau , I am now of the belief that this more than just a pattern from Finchoice, it is Standard Operating Procedure and this automated response they put above here is for nothing because they have not even contacted me and if they have genuine intention of resolving the problem then it would have been sorted a long time ago, there wouldn't be so many people on this platform complaining about the same thing. To Finchoice team note that I'm going to take further steps, even if this has to get to credit Ombudsman .... Your nonsense has gone on long enough... Y
TM
Tshepiso M's update25 Oct 2022, 14:02
Reviewer Update
1st, I have not received any email from your debt review department. If I should tell you about the extremely poor service this debt review team provides we can talk about it for decades, from not answering the phone to answering the phone and dropping calls.... Your debt review is just a very useless entity.
2nd, I hope your debt review team is not going to tell me stories about sending them anything. The Account has been closed for Over 2 months, any confirmation they need they can clear it with the 3rd party whom the account was sold to and whom I have paid in full. It is a very simple process and by all accounts it is very Irresponsible of you Finchoice as a company to update on an entity as important as the Credit bureau without verifying the information you updating there. I have called your debt review team without any progress on many occasions over different periods and the service has always been the same NON-EXISTENT, if my information is not corrected by this monthly cycle I will take my own steps to have it corrected. All your company has to do is verify the payment information with the third party then update the credit bureau.

Finchoice
Finchoice's reply27 Oct 2022, 13:34
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team