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Rudy G

1 reviews | Active since May 2019

07 May 2019, 06:42

Finchoice ******** debits

I took a loan at Finchoice. I realised they were debiting a funeral cover aswell. I tried stopping and asking for proof that I took this funeral cover but they kept of deducting. I even went as far as returning their debit orders to get their attention to return my emails. On making numerous phone calls I was told they would stop but they didnt. They now after 6 months stopped but dont want to credit me and insist that I get a court order to force them for the recording showing that I did not take the funeral cover. I will now stop paying my personal loan until I have been credited!. THE SERVICE AND FALSE LIES ARE TERRIBLE

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Replies (4)
Finchoice
Finchoice's reply09 May 2019, 14:56
Official
Good day,
 
 
 We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Leaders who would gladly assist you with your Query.
 
 The FinChoice team 
RG
Rudy G's update09 May 2019, 15:36
Reviewer Update
Utter nonsence I have called that number plenty and its all recorded but nothing got done! I want my money you took from me! You take money from plenty people every month after cancelling! And when I want my money back you want me to obtain a court order! SIS on you! the onus is on you to proof that you may take our money! I will go to absa every month and return your debit order until you give me back my money! I have plenty of emails showing how I have asked for proof that I took this policy and you ignored me. I tried to stop it but you continued to debit my account!
Finchoice
Finchoice's reply10 May 2019, 08:04
Official
Good day,
We thank you for your feedback,  we apologise for any way in which we may have inconvenienced you. Please Call our Customer Service Department on ***and ask to speak to one of our customer service Team Leaders.
The FinChoice team 
RG
Rudy G's update10 May 2019, 14:40
Reviewer Update
I asked for 6 months why and who gave you permission to deduct a funeral policy and proof there of. And I asked for my money back even after you said the policy has been stopped you still deducted my account. I only took a loan from you that is it! I have called your management team and told them that you will not receive any payment from me until you give back my money so I have been returning my debit orders every month, so now you charging me penalties SO WHY CANT I CHARGE YOU FOR *****ING MY MONEY! This is the email from your management team its pathetic............ Good day, Trust that you are well. This email serves to confirm receipt of your email. Kindly refer to the attached email which was sent to you in response to the funeral query. The late payment fee is due unpaid debit orders on the loan account which is valid. Kindly note should you require the call recording for the funeral sale kindly provide us with a section 205/ Subpoena. Regards, Good day, Trust that you are well. This email serves to confirm receipt of your email. Kindly refer to the attached email which was sent to you in response to the funeral query. The late payment fee is due unpaid debit orders on the loan account which is valid. Kindly note should you require the call recording for the funeral sale kindly provide us with a section 205/ Subpoena. Regards,