Finchoice unemployment claim

I got an email from info@finchoice advising me that Hollard has not accepted my claim as they are waiting for my ui19 I then went to labour and telkom who both told me they don't give out the ui19 form as that is between labour and telkom. I then emailed that response to info@finchoice who then advised they can't do anything without this ui19. Labour advised the letter they gave me from the beginning was sufficient and proof enough that I'm unemployed and now I honestly don't know what to do as I can't get the ui19 that you guys want but I'm suffering now as I know 2moro I will get another debit order for this but I'm getting uif and unemployed. Can someone advise what must I do as no one seems to care that it's not my fault I got retrenched and I was paying for this insurance for these circumstances.