Finchoice Thievery on settlements!

FNB settled a loan with Finchoice on my behalf. The settlement paid was more than the amount required to settle the Loan. In trying to get my refund, my calls have been dropped, the chat messages ignored and I even get a reply to a mail with proof of payment attached that I need to provide proof of payment... How can you reply on a mail with proof of payment attached that I need to provide proof of payment! I even get mails about my query being resolved when it is not. You will provide a loan in no time, yet when a refund is required you will give people the run around hoping they will give up so you can keep money that is not yours. Absolutely disgusting behavior and you should be facing a lawsuit. Since you seem unwilling to help, hopefully the FSB can and will hold you to account and hold you to your required regulatory compliance. No matter how small the amount, I will ensure you are held to account for your thievery