Finchoice- The company that has ghost employees cause no one is doing their job

Its been 5 months since paying up my account and 3 months since since my last complaint on hello peter against Finchoice. And I will continue complaining to ensure this affects their promoter score, as they keep cloosing my case as resolved when the case has not been solved. I have escalated the matter to Experian and Transunion and both just say that Finchoice does not confirm in the expected SLA. S Finchoice I paid you finished 5 months ago yet you wont remove me from your records and update my account with credit bureau. When I call you contact centre they tell me that they dont deal with those queries only your legal team does and give me the *** number that rings for approximately 10 minute and the says goodbye and hangs up the call. So please finchoice get me someone in your company that is in fact working and wants to assist me and not via email I want to talk to a actual human being with brain cells. And I will make sure to update Hello Peter regularly on the non progress