JS
Janetta S
1 reviews | Active since May 2013
29 Sept 2021, 11:23
Finchoice : stay away
Finchoice is not able to attend to my simple request. Customer service escalate my query to supervisors ad nusea. I have written numerous emails to no avail. Customer service personnel is rude. Stay away from this financial institution!!
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
29 Sept 2021, 15:33 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply29 Sept 2021, 15:33
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
JS
Janetta S's updateReviewer Update
01 Oct 2021, 08:08Finchoice you did not resolve my problem as promised.
How difficult can it be to update my account indicating all is paid up (approved credit insurance claim) and stop all debit orders???
How many times do you want me to call your ***********, rude call center agents just to hear the same story over and over again - will escalate to supervisor???
How many emails do you want me to write just to get a response that the matter is resolved when it is clearly NOT???
I can't deal with Finchoice anymore.
Stay away from this *********** financial institution!!
Finchoice: HUGE DISAPPOINTMENT.
STAY AWAY FROM FINCHOICE
How difficult can it be to update my account indicating all is paid up (approved credit insurance claim) and stop all debit orders???
How many times do you want me to call your ***********, rude call center agents just to hear the same story over and over again - will escalate to supervisor???
How many emails do you want me to write just to get a response that the matter is resolved when it is clearly NOT???
I can't deal with Finchoice anymore.
Stay away from this *********** financial institution!!
Finchoice: HUGE DISAPPOINTMENT.
STAY AWAY FROM FINCHOICE
JS
Janetta S's update01 Oct 2021, 08:08
Reviewer Update
Finchoice you did not resolve my problem as promised.
How difficult can it be to update my account indicating all is paid up (approved credit insurance claim) and stop all debit orders???
How many times do you want me to call your ***********, rude call center agents just to hear the same story over and over again - will escalate to supervisor???
How many emails do you want me to write just to get a response that the matter is resolved when it is clearly NOT???
I can't deal with Finchoice anymore.
Stay away from this *********** financial institution!!
Finchoice: HUGE DISAPPOINTMENT.
STAY AWAY FROM FINCHOICE
How difficult can it be to update my account indicating all is paid up (approved credit insurance claim) and stop all debit orders???
How many times do you want me to call your ***********, rude call center agents just to hear the same story over and over again - will escalate to supervisor???
How many emails do you want me to write just to get a response that the matter is resolved when it is clearly NOT???
I can't deal with Finchoice anymore.
Stay away from this *********** financial institution!!
Finchoice: HUGE DISAPPOINTMENT.
STAY AWAY FROM FINCHOICE