1 reviews | Active since May 2017
FINCHOICE STAFF OPENED A ********** LOAN ON MY NAME!!!!
On Friday i received an e-mail from FINCHOICE confirming approval of a loan which i never app**** for. The e-mail was sent from ***, on 5/12/2020 Contract no: *** Customer no: MAN00339
They changed my cellphone number on the system to : *** which i don't even know, there is a guy who contantly calls me from FINCHOICE saying that they have resolved the problem from their side and he claims that i must pay payback the money which was not even paid into my account. I told this guy that i can even send him a statement to prove that i never received the money, he gave me a different e-mail from the one they sent the information from , this other e-mail now it's info@*** Please i need this investigated as one of the staff might have open a loan using my profile while the money was not paid into my account.
They sent me an e-mail of which i responded with my ID and an Affidavit as per below:
From: Tandabantu Mantongomane Sent: Monday, 07 December 2020 06:52 To: FinChoice Support <***> Subject: RE: Thank you for your enquiry Ref246285 ( ********** OPENED BY FINCHOICE STAFF IN MY NAME)
Good day
Please find Id document as requested , I have also attached an affidavit confirming that I don’t have a FINCHOICE loan and I never authorised any loan to be approved in my name. I need urgent resolution and the way forward on this, failing which I will publish this on Hello Peter and also involve my lawyers should I not receive feedback in 48hrs.
Regards
From: FinChoice Support [mailto:***] Sent: Friday, 04 December 2020 15:43 To: Tandabantu Mantongomane <***> Subject: Thank you for your enquiry Ref246285
Hi Tandabantu Mantongomane,
We have received your email, thank you. We are looking into your query and will get back to you within 48hrs. In order for us to help you we need to have your ID number or Entity ID. If you haven't included it in your first email, please reply with either number. If you want to follow up, reply to this email so that we can track all of your emails and help you to resolve your query quickly. Chat soon. Warm regards,
customer support team t +27 (0)861 346 246 e *** This e-mail is subject to the homechoice e-mail disclaimer.
TicketID 246285
246285:***
I want this query to be attended asap, i don't want to be contacted to say i owe a loan that i never app**** for, please respond!!!
I want this query to be attended asap, i don't want to be contacted to say i owe a loan that i never app**** for, please respond!!!
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
I still have not received feedback as to what the resolution was on this ***** THAT WAS DONE IN MY NAME BY A FINCHOICE STAFF, please can I get response on this :
Sent: Saturday, 12 December 2020 08:07
To: Tandabantu Mantongomane <***>
Subject: Thank you for your enquiry Ref251969
251969:***
I still have not received feedback as to what the resolution was on this ***** THAT WAS DONE IN MY NAME BY A FINCHOICE STAFF, please can I get response on this :
Sent: Saturday, 12 December 2020 08:07
To: Tandabantu Mantongomane <***>
Subject: Thank you for your enquiry Ref251969
251969:***