FinChoice slowness and inability to close an issue

These are the worst people to deal with. They respond after ages, their agents always have a new story daily. I have an issue where money was sent to a closed account and bounced back to them, I asked them to cancel the contract since they took 3 weeks to try and resolve. Their agents said they have escalated the issue, but still they debited me and said I am owing, these are professional *******. If you want to maintain your clean credit record DO NOT deal with them. EVEN NOW my issue is still open, when i call they put you on hold for 20min