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Shirley S

1 reviews | Active since May 2018

29 Oct 2024, 06:14

Finchoice should close their customer care department down.

ONCE AGAIN FINCHOICE HAS PROVED THAT AS A COMPANY THE ARE NOT WORTH THE NAME FINCHOICE. I HAVE A STANDING DEBIT ORDER FOR THE 26TH OF EVERY MONTH FOR THE NEXT 3 MONTHS WHICH IS OCTOBER, NOVEMBER AND DECEMBER 2024. FINCHOICE ATTEMPTED TO DEBIT MY ACCOUNT ON THE 25TH OF OCTOBER 2024.( DAY EARLIER THAN THE DEBIT ORDER AS PER CONTRACT). ON THE 27TH THE DEBIT ORDER WENT OFF MY BANK ACCOUNT AND ON THE 29TH OCTOBER 2024 YET ANOTHER DEBIT WAS DONE FROM MY BANK ACCOUNT FROM FINCHOICE WHICH MEANS DOUBLE DEBIT WITHIN 48 HOURS OF PAYMENT!!!!!!! WAKE UP FINCHOICE AGENTS AND SYSTEM I AM NOT ALLOWING THIS KIND OF THIEVING FROM MY BANK ACCOUNT!!!!!!!!!!!! I AM GIVING THIS COMPANY TILL 12PM ON THE 29 OCTOBER 2024 TO RECTIFY THEIR ERROR!!!!!!! MY NUMBER IS ON THEIR SYSTEM I GATHER THE LADY NAMED HAYLEY WILL CONTACT ME OR MAYBE SHE WON'T AS THEY ARE DELAYED IN CUSTOMER CARE CAUSE THERE IS NO CUSTOMER CARE IN THAT COMPANY!!!!!!!!! ALWAYS AN ISSUE WITH THEM SUCH A HORRIBLE COMPANY!!!! ONE WOULD THINK THAT THEIR SERVICE WOULD HAVE IMPROVED BY NOW EVEN WITH ALL THE COMPLAINTS LODEGED AGAINST THEM, I HAD THE SAME ISSUES WHEN A CONSULTANT BY THE NAME OF REMI WAS IN THE CUSTOMER CARE!!!! FINCHOICE CONSULTANTS IF YOU CAN'T DEAL WITH CLIENTS CAUSE YOU WERE NEVER TRAINED CORRECTLY I WILL GLADLY COME TAKE TIME AND TRAIN YOU PROPERLY!!!!!

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Replies (6)
Finchoice
Finchoice's reply29 Oct 2024, 06:55
Official
Good day Shirley,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
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Shirley S's update29 Oct 2024, 07:24
Reviewer Update
Finchoice has till 12pm on the 29 October to investigate and correct the error.
Finchoice
Finchoice's reply29 Oct 2024, 09:53
Official
Good day Shirley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
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Shirley S's update29 Oct 2024, 10:01
Reviewer Update
No the issue is not resolved kindly contact me immediately on ***
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Shirley S's update29 Oct 2024, 10:44
Reviewer Update
Finchoice has absolutely no customer care service, many requests for call back however the consultants are refusing to call me. Shows how customers are treated....
Finchoice
Finchoice's reply30 Oct 2024, 10:37
Official
Good day Shirley,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team