Finchoice settlement delay

I settled my loan with them on Friday 25 April 2025. I entered an incorrect reference number however I however everything else was correct. I then immediately sent an email with the proof of payment as I wanted to get it sorted. I then waited until yesterday to call as it said 48 business hours. I spoke with Nomvula and she advised that I send an my proof of payment to *** which I did.

Now I'm sitting here waiting for an update, I keep checking my loan account but atill no update.

Can someone please help me? I hate having to wait for something to be corrected but no one gives any updates. She also did not advise how long this would take. Plus the first person I spoke to and explained this to just hung up the call while I was explaining.