FINCHOICE ****S PENSIONERS. Heartless!!!

Last year August my mother requested a settlement from her finchoice loan account which they provided to her. She made payment so it can be closed, to our surprise they kept on deducting a monthly debit order even after she settled that account. They kept on debiting every month and she would go to the bank and reverse it, every month same thing and no one calls her to explain what is going on up until now in April they called and explained that after she made the settlement she was still left with one payment. We all know what a settlement means so why did they leave one month behind and fail to explain that there is one month left to be debited. Now 8 months later they are calling to say that the last payment that was left which was R3000 on her account had interest built up and it has now tripled to R9000. Where will she get that money as a pensioner because she was under the impression that she had settled this account completely, every month they debit and she has to walk to the bank and reverse which the bank also charges her for all those reversals. Finchoice people are a bunch of ****mers and they are heartless towards pensioners.