FINCHOICE runs a debicheck **** to debit accounts without approval and refuses to refund when cought-out

Refusal to cancel the insurance policy - refusal to refund me my policy premium I cancelled the policy on 27-March, Finchoice debited me after I cancelled. I then asked to be refunded which didn't happen, yet they refunded me for another debit they did - I called a few times to the call center - they staff kept dropping the line - eventually I called back and spoke to Thashral - who said he cant transfer me to a manager - he also cannot give me the names of any of the team leaders / managers. - he also told me he cannot transfer me, i have to call again to speak to someone else.

This company is running *****- I initially declined the debicheck on the funeral policy - and then i stopped the debit orders in March- because i had an existing loan with Finchoice they took that de*****eck approval and used it to re-run the funeral policy.

the reference for the cancellation is 742738

I told Thashral that I am taking Finchoice to Ombud and asked for copies for my call recordings as proof that I attempted to resolve the issue with them first, he told me that I need to get a subpoena (I don't know which law he is relying on for this as the customer is permitted to request recordings and the insurer has to comply within 7 days.)