PO
Paul O
1 reviews | Active since Jul 2010
13 May 2026, 10:10
Finchoice resolved my issue.
Finchoice resolved my issue with someone else using my personal data and banking details to take out a loan and have it come off my banking *** was requested by the person with payments over 12 months which amounts to R18800.00. All I needed was an Affidavit to have them look into the case.
I am happy that Finchoice took it seriously and investigated my issue and came out with a positive response and a advise me the account was closed.and no more debt orders will be deducted from my account.
Finchoice have to strengthen their credit checks to avoid this from happening again.
Thank you Hayley for all your help in resolving my issue, much appreciated.
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Replies (2)PO
Paul O's updateReviewer Update
13 May 2026, 10:19Hello Peter Complaint - OVE00678
PO
Paul O's update13 May 2026, 10:19
Reviewer Update
Hello Peter Complaint - OVE00678
Finchoice's replyOfficial
13 May 2026, 10:35Hello Paul,
We're so relieved to hear that your issue was resolved promptly! Your trust is really important to us and we are grateful that Hayley was able to assist you effectively. We absolutely agree that protecting our customers' personal information is paramount, and we're continuously working on strengthening our credit checks.
Warm regards,
The FinChoice Team
Best regards,
Finchoice's reply13 May 2026, 10:35
Official
Hello Paul,
We're so relieved to hear that your issue was resolved promptly! Your trust is really important to us and we are grateful that Hayley was able to assist you effectively. We absolutely agree that protecting our customers' personal information is paramount, and we're continuously working on strengthening our credit checks.
Warm regards,
The FinChoice Team
Best regards,