jL
joseph L

1 reviews | Active since Dec 2018

14 Dec 2018, 04:11

Finchoice refused to issue a paid up letter which is the only key for us to own a property.

With my wife we are denied the opportunity to own a property because of Finchoice refusing to issue a letter to us indicating that the money we borrowed from them has been paid up. The letter is required by the bank to proceed with the home loan approvals. I find this to be unfair of them to refuse to issue a letter as we don't owe them any cent. And that the bank cannot take our word for it and they strictly want the letter. Finchoice must issue the proof.

Malwela & Talamo

0
Replies (1)
Finchoice
Finchoice's reply14 Dec 2018, 07:34
Official
 
Good day. 
 
 We acknowledge your complaint and we are in the process of investigating your query. Our customer service team will be in contact with you shortly.

 

Regards, 

The finchoice team