finchoice refused to accept payment arrangement

<p>i have been making arrangements to pay my account despite finchoice failure to excercise the credit protection plan on my account based on medical disability. arrangement made with shamiga van rooyen was ignored. then spoke to najdah sauls on the 14/12/16 regarding payment arrangement which was also ignored i then called and to ensure that the arrangement was in place spoke to joseph faro. we reiterated the amount of R1000.00 which was to be debited on the 20/12/16, my account has not been debited as agreed. Joseph also promised that he was going tomake available the recording of t.he conversation regarding the credit protection information when the account was opened. this information has not been received to date. i have now subsequently received a notice of legal handover. i have tried to contact the writer Ronette Shroeder on several instances and was told she is in a meeting or is not in the office. i have left messages for her to call she has not returned my call. clearly this person does not exist. i have reached a point were i have in good faith tried everything as a customer of integrity to pay my account and have failed as finchoice does not want to accept my debit authority. can someone in this fantom company help!!!!!!!! </p>