FINCHOICE POOR SERVICE PROVIDER

Horrible service provider, I don't understand why they have loans department if they cannot provide paid up letters for the clients who have fully paid their accounts yet they are very quick to hand over accounts for collection within 1 month of skipped payment my account was handed over with crazy interest rate.. I settled the account beginning of May on the 5tg up until now they always say 7 day of waiting period for me to get paid up letter and my account still shows that I am still owing it's not cleared up until now .. if the people are not competent to do the work then they must hire new people . This mess that they do affects our credit scores and credit profiles to the credit bureau