FINCHOICE POOR SERVICE!

I’m extremely angry. Fin hooves has thee worse service ever. My mother had a funeral policy at Finchoice. She passed on in August. Eversince then I’ve sent through the all the documents needed, THREE TIMES! I called yesterday at the call center and the lady there told me the claim was approved last week Tuesday and that the money will reflect today on Thursday. Today is Thursday, and I called them again, and the lady on the phone is telling me that there was no claim that was approved, and my documents were not received. I told the lady on the phone what I was told the day before, and she told me that’s not what written on the system. I would also like those recorded calls to be listened to cause I’m not crazy. I know what was said to me on the phone! THIS IS UNACCEPTABLE BEHAVIOR!!!