Finchoice poor customer service

Hi. I had a loan with Finchoice and also a mobi money account that I paid off before the initial date. I was notified by Finchoice via email and text that I had funds available to draw again from my mobi money account, but when I go onto my account on their app it doesn't reflect. After logging complaints on 3 different occasions they still haven't responded. I also had 2 funeral cover policies with them that I paid every month. I have notified them to cancel both of the funeral policies due to their lack of response. Very poor customer service.