GM
GT M
1 reviews | Active since Nov 2020
19 Nov 2020, 13:18
FinChoice poor customer service
I have settled my FinChoice loan account with Hammond Pole attorneys on 26 September 2020 and they have sent me the paid-up letter. I have called and emailed FinChoice numerous times for them to update/close my account with the credit bureau but they keep on dropping the phone on my ear and don't respond to my emails. The call center agents at Finchoice are extremely *********** and lack basic customer service skills which i find very disappointing for such a big company. they don't even know where to direct my call or query. Can someone from FinChoice who knows what they are doing please assist.
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Replies (4)
Finchoice's replyOfficial
20 Nov 2020, 09:44 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply20 Nov 2020, 09:44
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
23 Nov 2020, 11:16Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply23 Nov 2020, 11:16
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
GM
GT M's updateReviewer Update
23 Nov 2020, 11:30Hi
Please note that this issue is still not resolved, I have forwarded an email to *** and *** after I contacted the Transunion bureau who advised that they never received any communication from FinChoice to update my account, and as such, they have not updated the account as paid up. please action/provide proof of the email that was sent to Transunion.
Please note that this issue is still not resolved, I have forwarded an email to *** and *** after I contacted the Transunion bureau who advised that they never received any communication from FinChoice to update my account, and as such, they have not updated the account as paid up. please action/provide proof of the email that was sent to Transunion.
GM
GT M's update23 Nov 2020, 11:30
Reviewer Update
Hi
Please note that this issue is still not resolved, I have forwarded an email to *** and *** after I contacted the Transunion bureau who advised that they never received any communication from FinChoice to update my account, and as such, they have not updated the account as paid up. please action/provide proof of the email that was sent to Transunion.
Please note that this issue is still not resolved, I have forwarded an email to *** and *** after I contacted the Transunion bureau who advised that they never received any communication from FinChoice to update my account, and as such, they have not updated the account as paid up. please action/provide proof of the email that was sent to Transunion.
Finchoice's replyOfficial
25 Nov 2020, 08:10Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply25 Nov 2020, 08:10
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team